Marsh are authorised and regulated by the Financial Services Authority (FSA) which is the independent statutory watchdog that regulates financial services. Verify via the FSA register web site or call +44 (0) 845 606 1234.

Standard Disclaimer

The information contained within the Marsh.co.uk public web site is based on sources we believe reliable and should be understood to be general risk management and insurance information only. The information is not intended to be taken as advice with respect to any individual situation and cannot be relied upon as such.

Statements concerning legal, tax or accounting matters should be understood to be general observations based solely on our experience as insurance brokers and risk consultants and should not be relied upon as legal, tax or accounting advice, which we are not authorised to provide.

Read about our conflicts of interest policy and the Marsh & McLennan Companies code of business conduct.

Our business principles and practices

Making a complaint

We constantly strive to provide you with excellent customer service and always welcome your views, even if you think we’ve got something wrong.

 

We are committed to dealing with all complaints efficiently, effectively and fairly.

We have set out in the attachment, right, the procedures we will follow should you have reason to complain. These procedures follow the requirements and guidance of our regulator, the Financial Services Authority (FSA).

How to complain

A complaint can be made using any of the following methods:

Complaints should be directed in the first instance to your usual Marsh contact. Alternatively you can address your complaint to:

The Compliance Manager
Marsh Limited
1 Tower Place East
Tower Place
London
EC3R 5BU

Read about Marsh's complaint-handling procedures.